Dekton Snap Shut Hardened Steel Shackle High Security Padlock with 3 Keys 50mm
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Dekton Snap Shut Hardened Steel Shackle High Security Padlock with 3 Keys 50mm

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Description: Dekton Snap Shut Hardened Steel Shackle High Security Padlock with 3 Keys 50mm
- Ideal for outdoor use.
- Suitable for securing residential/commercial property, lockers and luggage.
- Hardened steel shackle, providing excellent level of security.
- Includes 3 keys
Description: Dekton Snap Shut Hardened Steel Shackle High Security Padlock with 3 Keys 50mm Features:- Ideal for outdoor use.
- Suitable for securing residential/commercial property, lockers and luggage.
- Hardened steel shackle, providing excellent level of security.
- Includes 3 keys
  1. Introduction
  • We understand that from time to time you may wish to return a product to us.
  • We have created this policy to enable you to return products to us in appropriate circumstances.
  • This policy shall apply to all of our customers, irrespective of their geographical location.
  • This policy shall apply to all orders submitted through
  • This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
  • UK Mainland:
  • For the purpose of our terms and conditions, Delivery Policy and Returns Policy, UK Mainland excludes Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland, Channel Islands, Gibraltar and any other territory or crown dependencies of the United Kingdom.
  1. If you choose to return and cancel your order
  • If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
    • You purchased the products as a consumer and have not used them for business purposes;
    • You let us know that you are going to return the product within 14 days of it being delivered;
    • We then receive the returned product from you within 14 days of you letting us know about the return and cancellation;
    • The returned product is unused, as new and in its original condition and otherwise in a condition enabling us to sell the product as new (please note section 5 below, Assembled Furniture, if you have received a furniture product for assembly);
    • You comply with the procedure set out in this policy in relation to the return of the product; and
    • None of the exclusions set out in this policy apply (please note certain products cannot be returned or must still be sealed, as set out below in section 4 Exclusions).
  1. Returns procedure and costs
  • In order to take advantage of your rights under this policy, you must email us directly using and you will be provided with  a return authorisation number. Please then send the product to us with a covering note quoting that authorisation number.
  • Please note: if you do not follow this process, we may not be able to accept your return or process any refund.
  • Thinkprice products only- returned under this policy must be sent via the method stipulated by the customer service agent to:
Vivo Technologies – Returns Department
Unit 11, Rainsford Road
NW10 7RG
  • Please contact the customer services team using: email for details of how to make any return and where to send it.
  • Please note: Any products not sent in accordance with this Policy and instructions provided will not be accepted and any costs incurred in returning the products to you or otherwise disposed of will be charged to you.
  • Unless the goods are faulty, you will be responsible for paying our direct costs of return, such as courier. collection and/or postage costs, associated with returns under this policy. You will been informed of the costs when you notify us about the return. For unwanted items indicative return charges are;
    • £3.99 – (products under 10kg and shorter than 80cm on longest side)- for a label to drop off at a Hermes parcel shop 
    • £9.99 - for home collections (products under 10kg and shorter than 80cm on longest side)
    • For larger items such as furniture you may be required to arrange your collection at your own cost on a date and with a courier of your choice.  You will be notified of this by our customer service team when you notify us about the return.

Please note these vary and will be confirmed at the time of any return.

  1. Exclusions
  • 4.1: The following kinds of products may not be returned under this policy:
    • (a)      food, drink and any other products liable to deteriorate within the period of 3 months following dispatch;
    • (b)      DVDs, CDs and other audio or video or audio-visual recordings if you have opened the seal;
    • (c)      computer software (whether on CD-ROM, DVD-ROM or otherwise);
    • (d)      newspapers, periodicals, magazines or similar products;
    • (e)      toiletries and cosmetics if you have opened the seal;
    • (f)      any product made to your specification;
    • (g)      any product made to order;
    • (h)      any product personalised or adapted for you;
    • (i)       gift vouchers. 

However, if you have made an error in your order for a product in paragraphs 4.1 (f), (g) or (h), please let us know as soon as possible and we will do our best to amend or update the order. Please note, we make no guarantee that we will be able to amend the order on this basis.

  1. Assembled Furniture
  • If you have purchased and assembled furniture in flat pack form or which otherwise requires assembly, and following which you wish to cancel your order and return the product, please review this section 5 carefully because it will apply to any return and refund.
  • We do not believe it is necessary to assemble the furniture to determine its quality or to establish its nature, characteristics and functioning. However, we are still willing to accept returns of such assembled furniture, but you should de-assemble and repackage the product for return. The product should be returned in ‘as new’ condition and without damage, marks or other signs of unreasonable use.
  • If the product is not returned in the required condition then we are likely to apply a deduction for ‘unreasonable use’ to reflect the reduction in value of the product caused by your assembly and use.  To determine the deduction amount we usually refer to the price we will be able to achieve when re-selling the product (known as Reverse Logistics), by reference to equivalent products and trading history, so that we have a consistent and transparent method of accounting to you. This deduction is usually around 50% of the original sale price, but will be confirmed to you at the time of refund.

Please note that, in our experience, assembled furniture is highly likely to result in a deduction for use because we rarely receive such products returned in a good condition.

  1. Refunds and returns costs- At your choice (for faulty goods see section 7)
  • We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
  • We will refund to you the original delivery charges relating to the returned product. However, if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we will retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer.
  • We will not refund to you any costs you incur in returning the product to us.
  • We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.
  1. Improper returns
  • 7.1: If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
  • (a) we will not refund the purchase price or exchange the product;
  • (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • (c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
  1. Faulty Products
  • All products receive a 12-month warranty, which confirm that your product will be of satisfactory quality and fit for purpose for the duration of the warranties. Please note this is in addition to your statutory rights.
  • If your product is faulty or defective and this is not caused by your use or storage, we will repair or replace the damaged product and cover the postage or courier costs associated with sending the product back. Please also refer to the Warranty Statement and our full terms and conditions Section 10 for more details.
  • If you believe you have received a faulty item, please email
  1. Our details
  • This website is owned and operated by Vivo Technologies Ltd (trading as
  • Our registered office is at Vivo, Unit 11, Rainsford Road, London, NW10 7RG. Please do not return any products to this address, they will not be accepted and you may be charged. Please use the contact details provided in this policy above.
  • You can contact us by writing to the business address given above, by using our website contact form or by email to


Notice for Large items:

Please note: Larger items such as furniture, garden furniture, parasols, and large mirrors may also be delivered in separate deliveries due to the size of the boxes or the number of pieces. Please check the item description, contents, and delivery information before contacting us.


1.1     This policy contains details of the delivery methods, periods, and charges that apply to orders for our products made through our website
1.2     This policy is a legally binding document and forms part of the contract of sale between you and us made under our terms and conditions of sale.
1.3     UK Mainland:

For the purpose of our terms and conditions, Delivery Policy and Returns Policy, UK Mainland excludes the Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland, Channel Islands, Gibraltar, and any other territory or crown dependencies of the United Kingdom.

  1. Free delivery not standard
2.1     We offer Free standard delivery to all UK Mainland addresses on all orders. Please note this will be confirmed at the point of checkout.
2.2     All other orders to addresses not within UK Mainland will be subject to delivery charges as detailed in Section 5.
  1. Geographical limitations
3.1     We will usually be able to deliver to the following countries and territories: UK Mainland and Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland, and the Channel Islands.
3.2     We may from time to time agree to deliver products to other website countries and territories.
3.3     Unfortunately, we may not be able to deliver some garden structures to all locations due to the size of the products and the logistics of delivery.

We will confirm prior to order confirmation whether delivery to your location is possible.

We apologise for any inconvenience if we are unable to deliver to your location.

  1. Delivery methods and periods

4.1     The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

  • Next-day delivery is available and usually takes 1 working day.
  • Free UK Delivery* Excludes large deliveries to highlands & islands usually take between 3-5 days, excluding weekends and bank holidays.
  • Large UK Delivery* Excludes large deliveries to highlands & islands for larger items take 7-10 working days, excluding weekends & bank holidays, However, this is an indicative time estimate only.
  • In limited circumstances, we may take up to 30 days to deliver the products to you.
  • Deliveries to addresses outside of the UK Mainland may take longer.
  • Deliveries to addresses outside of the UK Mainland may take longer.
4.2     If you place your order before 1pm on a working day, these time periods run from the close of business on that day; if you place your order after 1pm on a working day, or on a non-working day, this time period runs from the close of business on the next following working day.
4.3     The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. We will always deliver your products within 30 days unless there are exceptional circumstances, including all events outside of our control (see Section 8 of our terms).
4.4     We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
4.5     If you have pre-ordered a product before it is in stock or otherwise available for delivery, then the time for delivery does not commence until the product becomes available in line with the date indicated on our website or other communication to you.  
4.6  Please note we do not currently offer delivery to Amazon or Evri parcel lockers
  1. Delivery charges
5.1     If you do not qualify for Free UK Delivery* Excludes large deliveries to highlands & islands, then delivery charges will usually be calculated by our website and automatically applied to your order during the checkout process. However, in some circumstances, we may need to quote you directly.
5.2     Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order. This information will be displayed before the checkout is confirmed.
5.3 * The cost for deliveries to NON-UK Mainland will usually be generated on the checkout when you enter your address. Please note that in some instances we may not be able to confirm the delivery charge at the time because it is dependent on British Force Postal Service (e.g. for Gibraltar and other crown dependencies) or non-standard mail or courier, therefore we will provide this information as soon as possible and prior to confirming your order by email. 
  1. Delivery tracking
6.1     Delivery Tracking is available on most of our products.
6.2     We will notify you upon dispatch of the products. You will then receive an email with tracking details directly from the nominated courier when your item(s) are out for delivery.  Enter the tracking number provided into the courier tracking form on their website.

If you require any further delivery details please contact the courier directly or our customer services team,

  1. Delivery process, receipt, and signature
7.1     Our couriers deliver between 8am-9pm, Monday to Friday, and on occasion, they may deliver at the weekends. Excluding public holidays.
7.2       If the courier arrives and there is nobody home, they will leave the item in a safe place and leave a calling card stating where your item was left. If they do not feel there is a safe place, they will either leave with a neighbour or they will take the parcel back to the depot. A delivery card will be left for your attention. 
7.3       If your product requires a signature and you are not home to accept delivery, the courier may re-attempt the next working day or will contact you to make alternative delivery arrangements. Please note that a failed delivery may result in additional charges to cover the costs of making a second attempt or re-delivery- this will be confirmed to you when making alternative arrangements.
7.4  Photos: Please note, we may take a photo of the package being delivered as a record of delivery, which we will keep secure in accordance with our Privacy Policy for the duration of any warranty period.
7.5  Please note our couriers can only deliver to ground-floor entrances, they cannot deliver to upper-level property entrances.
  1. Collection

8.1     If your products are not able to be delivered the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

  1. Delivery problems
9.1    If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify you.
9.2    If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
9.3    An indicative list of the situations where a failure to deliver will be your fault and may be subject to a re-delivery charge, is set out below:
(a)      you provided the wrong address for delivery;
(b)      there is a mistake in the address for delivery that was provided and this mistake was caused by you
(c)      the address for delivery is not reasonably accessible by the courier;
(d)      the address for delivery cannot safely be accessed;
(e)      if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept the delivery; or
(f)      if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
  1. Undeliverable Orders

If a parcel is undeliverable, it will be returned to us and may be subject to re-delivery charges as set out in section 9 above, there are several reasons why a parcel may be returned:

  1. Incorrect address; If the address supplied is incorrect or outdated the parcel will typically be returned to us by the carrier or the unintended recipient.
  2. Incorrect address format; If our system does not recognise the way an address was entered the parcel may be assigned to a carrier who is then unable to locate your address.
  3. Failed Delivery Attempts; If the shipping agent cannot successfully deliver a parcel it will be returned to us.
  4. Illegible Address; In rare cases, address labels may become impossible to read in transit. If that happens a carrier will return the parcel to us.
  5. Damaged in Transit; If a parcel is damaged while it is on its way to you the carrier may return it without attempting delivery.
  6. Dangerous or insufficient access: If the shipping agent cannot safely deliver the product to your premises, it may be returned to us and you may be charged. Please note this is particularly important for larger items such as furniture.